Showing posts with label Google. Show all posts
Showing posts with label Google. Show all posts

27 December 2012

Google, Panupol Sujjayakorn & Search

Why was Alexander the great, so great? Ermm...because he had the best possible teacher & advisor in Aristotle. Replace "Alexander" in your query with "Akbar" and a certain Birbal pops up. Repeat with "Chandragupta Maurya" and Chanakya pops up.

So the common denominator, behind the successes of these great rulers, were trusted advisors. These advisors managed, processed & contextualized fractured pieces of information and knowledge together  - sometimes giving these rulers the information & advice they were actively seeking. Or sometimes providing information proactively when they felt the context was relevant.

Today, the closest most of us have to these trusted advisors are search engines.

At last count, Google has indexed more than 120 Billion URLs & has PageRank. Competing search engines have their own levels of index and secret sauce to generate results. Whilst one can pretty much find information on anything through a few refinements to a search query,  or sometimes by just recognising a phrase, search experiences are still constrained by a couple of hairy challenges:
  1. Limitations of Boolean 
  2. Limitations of Context
As a result, one may get THE right answer to a search query, but the search engine has little clue on what the human behind the query is looking for.


The closest analogy to this experience is the amazing story of the former World Scrabble Champion - Panupol Sujjayakorn. Here was a guy with very little knowledge of English, who memorised words acceptable in Scrabble without knowing their meaning, and went on to win the World Scrabble Championship!

The good news is all of this is changing - through the introduction of Structured Experiences, Machine Learning, Artificial Intelligence & Context into Search.

An understanding humans need answers, not links when they search, has given birth to structured search experiences - the likes of Siri for starters. If sales are proof such experiences are valued, look at what Siri did to the sales of iPhone 4S.

Another evolution underway is the introduction of Neural Networks & Artificial Intelligence. Google, is experimenting with videos featuring cats and is learning how it can teach networks to adapt themselves & learn what is important, rather than look at the previous visitor paths & clicks to serve presumed results to similar types of searches.

Talking of context, a billion+ smart phones are in use today and they just about provide the missing clues for search engines to improve relevance in real time. Google Now , for example, is an indication of experiences to come - whereby search engine evolve from the role of trusted advisors, to becoming more like a personal assistant.

Whilst these advances in Technology, Intelligence & Relevance are great for improvements in online search experiences, on another frontier, the race to digitally annotate and help discovery of the physical world has begun. Google again currently leads this field via offerings such as Field Trip & Project Glass.


Both Field trip & Project Glass are interesting projects, the adoption of which shall provide answers to some key questions in days to come:
  1. Are we humans ready for our physical worlds to also be digitally annotated? 
  2. Will we demand it? If so, will it give rise to a new wave of SEO like services?
  3. Should such services just show us more of what we like, what our connections like or introduce us to new stuff?

26 April 2012

The Google Privacy Debate


When Google announced it's new privacy policy on 1st March, it summarized  the changes succinctly in just 3 points:

  • Our Privacy Policy is now much easier to understand.
  • Our Privacy Policy will enable us to build a better, more intuitive user experience across Google for signed-in users.
  • Our privacy controls aren’t changing.

In addition, the new policy doesn’t change any existing privacy settings or how any personal information is shared outside of Google. 
"We aren’t collecting any new or additional information about users. We won’t be selling your personal data. And we will continue to employ industry-leading security to keep your information safe."

Yes Google does:
  1. Ask for your personal information when you sign up
  2. Gather information about your hardware and software when you use it's services
  3. And even information on your location, search history, call history, location, mode of access etc.. amongst others... to make your experience across it's properties more relevant and personalized.
And, if you think sharing this information will NOT improve your experience, use privacy control tools to do things like edit or turn off search or YouTube search history. Use another accounts for information about yourself you don't like mixed. Or browse incognito even via Chrome.

It's therefore surprising there's even a debate about the new privacy policy.

And for those who continue to view Google with suspicion, I have just 2 simple arguments:
  1. As with anything interactive, the user has to make the first move to engage. And has the choice to refrain from clicking on an ad or marketing message.
  2. Today, Google makes most of it's money from clicks. If it's privacy policies prevent people from engaging with ads across it's network, wouldn't it be putting itself out of business?
Lastly, Google again on how it's making ads safe, in addition to making them relevant and personal.


10 September 2011

Google Buys Zagat

Google+ hasn't really taken off, yet, but is news of Google Buying Zagat an indication Google is taking the Expert route along with Peer recommendations?